Grievance Redressal Policy
IRDAI Broker Regulations 2018 Compliance
At Insurance Kara Lo, customer satisfaction and fair treatment of policyholders are our highest priorities. We have established a robust, transparent 3-level escalation mechanism for speedy grievance resolution.
Level 1: Customer Support Desk
For any complaint regarding policy issuance, renewal delay, or claim query:
Email: support@insurancekaralo.com | Helpline: +91 94515 70150 / 094515 70150
Expected Turnaround Time (TAT): 24 to 48 business hours.
Level 2: Principal Grievance Officer
If the response at Level 1 is unsatisfactory or delayed beyond 3 working days:
Grievance Officer: Grievance Redressal Desk
Email: grievance@insurancekaralo.com | Phone: +91 94515 70150
Address: Insurance Kara Lo, Skyline Plaza-3, 210, Golf City, Sector B Ansal API, Lucknow, Uttar Pradesh - 226030
Level 3: Insurance Ombudsman / IRDAI Bima Bharosa
If your grievance is not resolved within 14 calendar days, policyholders can directly approach the Insurance Ombudsman appointed by the Government of India or lodge a complaint on the IRDAI Bima Bharosa portal: bimaonline.irdai.gov.in.